PROCESSING TIME

Orders are processed from Monday to Friday.  All orders placed before 3 PM GMT Monday - Friday will be processed on the same day providing all security checks are passed. If further security checks on your order are required, this can take several days or until you provide the requested information. Due to the high volume of orders, processing of orders in busier times i.e festive periods and bank holidays can take up to 2 working days.

UK DELIVERY

Royal Mail tracked & signed for 24 hours

Royal Mail next day 1pm Special Delivery (Saturday Guarantee)

Working days are Monday-Friday & orders will be processed then. 

If delivery is attempted whilst no one is at your specified shipping address, your shipping provider will leave a notice card that will advise you to collect your package at your local depot or reschedule a delivery. 

International DELIVERY

We ship with DHL EXPRESS for international orders.

PUBLIC BANK HOLIDAYS

There will be NO Royal Mail deliveries over the public bank holidays. 

TAXES & DUTIES

UNITED KINGDOM

Orders delivered within the U.K. include U.K. VAT where applicable. No additional duties are payable on delivery.

UNITED STATES

For customers shipping to the United States, import taxes and duties are not included in your order total at checkout. You may be charged any additional duties or taxes upon delivery.

If an order is refused or cannot be delivered due to an incorrect address or failure to clear customs, the cost of the original shipping, any non-refundable duties/taxes, and the return shipping fee will be deducted from your refund once the shipment is returned to our warehouse.

ALL OTHER INTERNATIONAL DESTINATIONS

Customers outside the U.K. are subject to the taxes and duties of the destination country, payable on arrival. Regulations differ by country, and we cannot cover these additional costs. Please check with your local customs authority for an accurate calculation before ordering.

If the customer refuses the package or the parcel cannot be delivered, they are responsible for the original shipping charges, any import fees that may have been incurred on the package, as well as the cost of returning the order parcel to our warehouse. This amount will be deducted from your order refund once the shipment has been received at the warehouse.

HELPFUL TIPS

We would hate for you not to receive an order. Therefore, please make sure that the shipping address is correct as once the order is on its way, we are unable to make changes.

Our delivery time starts the moment the order is processed. Process to shipping may take 24 hours depending on the time you placed the order.

All orders are sent out tracked and a signature is required. 

DHL EXPRESS (UK)

DHL express work Monday to Friday only (excluding public bank holidays)
Orders must be processed by 3pm to be sent the same day.
DHL will not deliver to APO's or PO Box addresses.

IMPORTANT INFORMATION

Delivery times can vary due to customs clearance which we have no liability or control over. Customers are advised to monitor their order tracking information and must notify us within 14 days from dispatch if there are any problems with the delivery. Any delivery problems or loss reported after the 14 days can no longer be investigated or compensated.

We cannot be held responsible for parcels that are lost or damaged in transit as a result of authorising the courier service to leave your parcel unattended should nobody be at the delivery address to sign for it.

The delivery times are only estimates and unfortunately cannot be guaranteed. Please note that shipping times may be slightly longer during our sale period due to high demand.